Terms & Policies

Booking Policy 

You can book an appointment with Arlene Penney here. The times and dates available on the system are accurate and updated daily.

A credit card or debit card is necessary to complete your online booking. At the time of booking, your credit/debit card information will be saved in our secure payment system, but it will not be charged until the date of your appointment. Your saved card will be charged at the time of your appointment. In the event of late cancellations or no-shows, your card will also be charged as per our cancellation policy below.

If you wish to pay by other means, or seek other options please discuss that with Arlene via telephone or email.

You will receive an email confirmation and appointment reminder for your online booking.

Cancellation Policy

48 hours notice for cancellations or rescheduling is required.

Appointments rescheduled or cancelled within a 48-hour window will be charged 100% non-refundable fee. No-show appointments will also be charged the full appointment fee.

Booking an appointment acknowledges acceptance of this policy.

Accepted Payment Methods

Accepted payment methods include cash, credit card, debit card, or email money transfer. Payment is due at the time of the session and a receipt will be issued for insurance and tax purposes. Direct billing is not offered at this time.

If you wish to book an online appointment, you will need a credit or debit card to complete your booking.